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Our Approach

We draw out insights with clients and co-create a plan that inspires, energises and is results focussed.

Our consulting approach:

Building trusted relationships with clients is crucial, so each consulting engagement typically starts with plenty of conversation.  Our projects are designed to deliver and measure economic payback to our clients.

If you engage us to initiate an audit, we collect data using a combination of the following techniques:

  • Ethnography (observation and conversations with people in their natural
  • Forums
  • Short online surveys

A picture of the organisational or team culture is created.

Following the “diagnostic”, we work with your teams to “co-create” a strategy and action plan.  Remaining “loose” and flexible is important to improve adaptability and responsiveness to each new challenge.  The diagnostic allows key challenges to be identified and the strategic approach and KPI’s to be established.

Managing the emotional and physical energy of teams is at the heart of our approach. Team energy levels are continuously monitored and worked with.

Our coaching approach:

We use a results based coaching system which is influenced by neuroscientific research, and action learning theory, as well as psychology and systems theory.   It is solutions focussed and is designed to encourage real improvements in thinking and performance. We work with coaching clients to set powerful and inspiring goals and provide support as they work towards their goals, improving performance and gaining deeper insights into how they can improve and develop further.

The first coaching session is free of charge, should clients not wish to go ahead, which gives clients the opportunity to “try before you buy” and decide whether they feel that coaching can help them in achieving their goals and the coach is someone they can trust and work with.  Coaching sessions take place face to face or by phone and sessions usually last an hour each.

The neuroscientific domains we draw from include the study of:

  • Awareness
  • Reflection
  • Insight
  • Attention
  • Working memory and habit
  • Expectations
  • Emotions
  • Empathy and mirror neurons
  • Social intelligence

The brain-based approach was introduced by David Rock in the book ‘Quiet Leadership” published in 2006. A summary of the ideas can be found in an article called ‘A Brain-Based Approach to Coaching’ from the International Journal of Coaching in Organizations, 2006.

RCS is a sponsor of the NeuroLeadership Summit, a project linking neuroscience and leadership development. RCS is also sponsoring a range of research projects with organizations, and with neuroscientists, to further this area of study

The Results Coaching System is operated in the UK by Results Coaching Systems Ltd and globally by Results Coaching Systems.  Follow the links above for more information.